About

About me
I am a highly motivated and results-oriented security professional with a strong blend of technical skills and soft skills. I possess a deep understanding of cybersecurity principles and a passion for staying current on emerging threats and vulnerabilities.
Effective cyber security solutions.
My Skills
I believe in the fact that learning never stops and I am interested in learning new cyber security techniques that will help secure our internet and systems in general.
Experience
Extion Infotech
June 2024-To present
Cyber Security Intern
Conducted IT risk assessments, identifying and mitigating potential vulnerabilities to reduce security incidents. Analyzed network traffic to detect and respond to security incidents. Configured network security settings for cloud environments, enhancing security protocols and improving compliance with industry standards.
June 2023-June 2024
ONQ Kenya
Team lead
Ensured 98% availability of agents in the queue. Improved the teams Q/A score by 25%. Offered training to agents. Improved issue resolution by 25%.
March 2022-May 2023
ONQ Kenya
Customer Representative
Generate revenue by making payment arrangements, collecting accounts and monitoring and pursuing delinquent accounts. Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur. Utilize collection agencies and small claims courts to collect accounts by evaluating and selecting collection agencies.